Try OvioTV Completely Risk-Free

Who qualifies

You're covered by the full money-back guarantee when:

• You ask within 14 days of your first OvioTV purchase.
• It’s your first subscription with us (one guarantee per customer).
• The refund is for that original purchase, not a later renewal.

How to request a refund

It only takes a minute:

1. 1Email us at [email protected] or use the contact form.
2. 2Tell us the name and email you used at purchase, and a quick word on why.
3. 3We approve eligible requests and process the refund within 5–7 business days.
4. 4The money goes back to the same card or method you paid with.

When you'll get your money

Once your request is approved, we process the refund within 5–7 business days. How quickly it then lands in your account is down to your bank or card provider — usually a few more days at most.

When a refund doesn't apply

To keep things fair, the guarantee doesn't cover:

• Requests made after the 14-day window has passed.
• Renewals — the guarantee is for your first purchase, not repeat top-ups.
• Accounts suspended for breaking our terms of service.
• A second refund after one has already been issued to you.

A note on billing

Every OvioTV plan is a one-time payment, not a rolling subscription — nothing renews automatically and there's nothing to cancel. You simply choose a plan when you're ready, and the 14-day guarantee has your first purchase covered.

Reseller credits

Reseller credit packages are non-refundable once activated, so please review the package details before buying. Not sure which is right for you? Ask us first — we're happy to help before you commit.